Janome stands up as the most affordable...
Q: How do I place an order?
Q: What if I need to cancel or change my order?
Q: How can I check the status of my order?
Q: What payment methods can I use?
Q: Shipping Delivery ?
We ship worldwide every day with courier pickup twice a day. Your order will be processed and despatched the same day where possible (excluding Saturday and Sunday).
These delivery estimates include order processing time. Orders shipping direct from the manufacturer may take an additional 1-3 days for delivery.
Express delivery orders will be processed on the same day if they are placed by on a business day, and should arrive in 3 business days. Orders placed after will be processed on the following business day, and should arrive in 4 business days. Not all items are eligible for Express delivery.
Q: How About RETURN POLICY ?
Take any in-store or online purchase along with your receipt, order confirmation or packing slip to any Floyd Sewingstore for a hassle-free refund with a smile. Returns made with the receipt will be refunded in the original method of payment.
RETURN BY MAIL
You can return online purchase by mail by completing the form provided in your shipment. If your shipment came with a return label, $7.95 will be deducted from your return. Or, you can return the item on your own to the address listed on the packing slip. Your order may have been shipped to you from multiple locations, so please verify the return shipping address on each packing slip for details on where to ship the items you wish to return. In-store purchases cannot be returned by mail.
Q : How About Guarantee & Warranty ?
Our machines are used and brand new and have a full manufacturer's warranty and also store warranty. Product registration may be required and recommended to gain full benefits of any warranty; you must register with in 30 days.
In addition to the standard manufactures warranty we're ready to extent cover of your purchase up to 10 years on selected products.
The standard manufacturers warrany period.
SINGER 1 - 2 years
JANOME 2 years.
PFAFF United Kingdom - 5 years. International - 2 years.
TOYOTA 3 years.
BROTHER 3 years.
HUSQVARNA VIKING United Kingdom is 5 years. International is 2 years.
SILVER VISCOUNT 2 years.
BABY LOCK 1 year.
ELNA 2 years.
FRISTER ROSSMANN 1 year.
JUKI 5 year (Sewing Machines) 2 years (Overlockers).
30 Day Returns
In the case of returns, for no reason, after fourteen days, we will happily accept the return of your purchase up to 30 days if you simply change your mind. However, your refund may be subject to a restocking fee and any costs relating to shortage of contents, damage and bringing the product back to the condition when it was supplied. You must inform us if you intend to return an item using the RMA form.
In the case of faulty goods, we will repair, exchange or offer a full refund.
If after 30 days, your product develops a fault, we will action a repair or replacement.
We strongly recommend, when you return the product at your expense, you use a recorded and insured delivery service as we regret we cannot be held responsible for goods lost or damaged in transit or any return costs.
For More information Please contact us at : firstname.lastname@example.org